Selftitled recognises the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.
CUSTOMERS IN OUR STORES
CUSTOMERS THAT SHOP ONLINE
RECIPIENTS OF NEWSLETTERS
The Greek company METHEN Single Member P.C s the controller of your personal data.
If you make a purchase in one of our physical stores we may process your name, e-mail, and purchase history to provide customer service, process returns and give customer advice on any products they have bought. We will only collect the information if this is accepted by you. The legal basis for the processing is a balance of interests where our legitimate interest is to be able to provide customer service and
facilitate the administration of returns, exchanges and complaints. Your contact details may also be processed for direct marketing purposes, namely to keep you informed via e-mail or other messenger services of our products, special events or promotions.
The legal basis for the processing is a balance of interests where our legitimate interest is to market our products to existing customers.
When you purchase a product online your name, e-mail, phone number and address (including street name, zip code, city and country) are used to process your order. The data is also processed so that to process any returns, exchanges, and complaints as well as communicating with you regarding any questions or comments you may have regarding the product(s). The phone number is collected so that we can send a text message to you when the product(s) have arrived at your pick-up place. You purchase history is also stored so that we can process any returns, exchanges, and complaints as well as communicating with you regarding any questions or comments you may have regarding the product(s). Your IP-address is stored for every order placed. IP-addresses are used for fraud risk checks.
Information regarding returns are also stored for accounting purposes.
This storing is based on a legal obligation.
Your contact details may also be processed for direct marketing purposes, namely to keep you informed via e-mail or other messenger services of products, special events or promotions. The legal basis for the processing is a balance of interests where our legitimate interest is to market our products to existing customers. We may use your contact details for direct marketing purposes for up to 12 months after your latest purchase subject to your ongoing right to opt-out.
Payments made for purchases are processed by a third-party payment service and such third party is the controller of the credit card information and other information relating to the payment.
You may sign up to be an Account Holder by subscribing to the services.
Signing up as an Account Holder is completely voluntary.
When you subscribe to become an Account Holder, you will enter into an agreement with METHEN.
When you sign up to be an Account Holder, METHEN collects your name and e-mail to create and administer your account. Furthermore, your phone number and address (including street name, zip code, city and country) is collected and stored to make future purchases quicker and to provide you with relevant information regarding our products. Purchase history is stored to provide you with the possibility to review your purchases and returns and for us to send relevant information to you. The legal basis for the processing of your data as an Account Holder is that it is necessary to fulfil a contractual obligation namely a service which includes a smoother order placements online, allowing you to access and review previous purchases and returns and access to relevant information.
If you have subscribed to our newsletters, we will use your e-mail to send out the newsletter. The legal basis for this processing is that it is necessary to fulfil a contractual obligation, namely the providing of the newsletter. The newsletter will be sent to you until you unsubscribe to the service.
METHEN does not sell or rent our customer’s personal data to any other entity.
We may share your data with affiliated companies including other companies within METHEN, joint ventures, franchisees and licensees. If you have subscribed for membership with METHEN, we may combine your data provided to us with data that you have provided to such affiliated companies, for the purpose of improving our services to you, and to enhance your shopping experience when visiting METHEN Store. METHEN may also share your data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute e-mails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties. We do not authorise any of our suppliers to make any other use of your personal data.
We may share your data with our selected suppliers, who may process your data in countries both inside and outside of the EU/EEA when performing functions on our behalf as set out in section 4 above. Please note that countries outside of the EU/EEA may not provide an adequate level of protection for your personal data. METHEN has however taken appropriate safeguards to ensure that the receiving parties of your data in countries outside of the EU/EEA shall provide an adequate protection of your data. Such safeguards may be that the receiving party has joined the Privacy Shield (if the receiving party is a company established in the United States) or that the receiving party has signed so called standard data protection clauses adopted by the EU Commission.
We have summarised your data subject rights to request access, portability, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority.
Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly. Notwithstanding anything to the contrary herein, METHEN reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.
You have the right to obtain confirmation of whether personal data concerning yourself are being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored.
You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.
Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, namely in the following events.
When it is no longer necessary for us to process your data taking into consideration the purposes for which it was collected.
When our processing is based on your consent and you have withdrawn your consent, and there is no other legal basis for the processing of your data.
When our processing of your data is based on a legitimate interest legal basis and you object to such processing, and there is no overriding legitimate ground for our processing.
When you have objected to our processing of your data for direct marketing purposes.
When your personal data has been unlawfully processed.
When the personal data must be erased for compliance with a legal obligation that applies to us.
When the personal data collected concerns a child (under 13 years of age) in relation to the offer of information society services.
You have the right to object at any time to our processing of your personal data for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.
If our processing is based on your consent or if the processing is necessary for our performance of a contract with you, you have the right to request that the data which you have provided to us shall be provided to you in a structured, commonly used and machine-readable format and you also have the right to transmit such data to another controller.
If you do no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by contacting us at [email protected].
We will retain your personal information for as long as necessary in relation to the purposes for which the data was collected or otherwise processed.
Members: If you have not made any purchases, logged in to your account or used any of our services during a consecutive period of 36 months, we will terminate your membership and consequently we will not use your data for any membership services or marketing purposes thereafter. In such case we will delete your data unless we need to keep it for other purposes that are legally justifiable.
We will retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. Statutory obligations to retain data further remain unaffected.
When you purchase our products online, or sign up for a membership with METHEN, we will inform you which data is mandatory by marking certain fields with a symbol (*). The provision of mandatory data is necessary for METHEN to be able to fullfill our contractual obligation to you, for example processing your order, or fulfilling the membership services requested by you.
When you purchase our products in our physical stores, you do not have to provide any personal data. 10. Children's privacy and legal purchase age
METHEN does not wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents’ or guardians’ consent before purchasing anything or provide any personal data to us at methenathens.com or any other website related to METHEN.
Our servers are secure and behind a firewall. All user information is encrypted in a secure database. Every connection between the server and the user as well as all payment gateways and user are established with SSL (Secure Socket Layer) standard security technology.